I'm not sure what's wrong with my iPhone!
If you've got an iPhone that won't turn on and you're wondering whether or not it's fixable, or if you'd just like someone to take a look and give you a diagnosis, feel free to bring your phone in to us and we'll take a look - totally free of charge! We'll do our best to get your iPhone up and running, and can give you a no obligation quote before conducting any replacement!
My screen has lines or black marks in it or has gone totally black - is it fixable?
It sure is! The lines or black marks are damage to your LCD (the display) - we replace the LCD when we do the screen replacement, so your display will be good as new! If the screen has gone totally black then that just means the whole LCD is damaged to the point where it's not showing anything at all - same thing, we'll replace it and it will be ship-shape in no time!
Occasionally the LCD can be damaged but the glass itself stays intact and doesn't break - you'll still need a screen replacement to replace the LCD.
Occasionally the LCD can be damaged but the glass itself stays intact and doesn't break - you'll still need a screen replacement to replace the LCD.
Can you fix water damage?
Yes we can - most of the time! It really depends on just how water damaged your iPhone is, and how far through the phone the damage goes. Most of the time all that's required is a screen replacement, but occasionally a new battery may be required as well. In rarer cases, there may be water damage to your motherboard, in which case we know a guy who can take a more detailed look at your phone's motherboard. Bring it in to us so we can have a look and diagnose the damage!
My phone won't charge?
If your phone won't charge when you plug it in, chances are that the charging port is clogged with lint and gunk. This is an easy fix - just grab a toothpick (needs to be non-metallic) and dig the gunk out! If you'd like us to do this for you instead, then feel free to drop in and we'll do it free of charge (even if you don't need a screen replacement). Occasionally there's a problem with the battery rather than a clogged charging port, in which case a new battery will fix the problem - either way we can diagnose the problem when you pop in!
Why are our screen replacements so cheap?
Simply because we don't think it should cost an arm and a leg to replace your iPhone screen! And we're nice guys!
Do I need to book?
Yes please if possible! We use our booking system due to the large volume of replacements that we do, so booking in ensures that we can prioritise doing your replacement at that particular time. We do our best to replace as many screens as we can, and we can often do your replacement if you just rock on up - but if you don't book in there's a chance you may miss out!
How long does an iPhone screen replacement take?
All iPhone screen replacements currently take up to 40 minutes. We can often do your replacement faster than this, but sometimes a replacement can take the full 40, depending on how banged up the phone is. Smaller replacements such as batteries, cameras and home buttons currently take up to 30 minutes (but are also usually quicker than that).
We have a waiting area where you can hang out while we complete your replacement, or you can always pop out to grab a coffee or run errands, and your iPhone will be ready when you return. You're also welcome to leave your phone with us and come back to pick it up later on in the day (or the next day), if that suits you better!
We have a waiting area where you can hang out while we complete your replacement, or you can always pop out to grab a coffee or run errands, and your iPhone will be ready when you return. You're also welcome to leave your phone with us and come back to pick it up later on in the day (or the next day), if that suits you better!
Are the replacement screens of high quality?
They sure are - the highest quality screens you'll find in Wellington! For more information about the screens that we use please click here.
Is there a warranty?
Yes indeed, all of our replacements come with a three month warranty that covers manufacturing defects and the unlikely event of workmanship error. However the warranty does not cover any additional damage to the screen or phone, such as from another drop or break. For more information please click here.
I live outside Wellington. Can I courier my iPhone to you?
Absolutely - we often do screen replacements for those living outside of the city, because we often have better prices than other screen replacement shops around New Zealand! We can replace your screen or part on the day that we receive your phone, and courier it back to you the same day or at the latest the following day. If you'd like to courier your phone to us for a replacement, please contact us here.